Managing customer relationships: Account manager turnover and effective account management

  • Judith J. Madill, George H. Haines Jr., Allan L. Riding
  • Industrial Marketing Management, February 2007, Elsevier
  • DOI: 10.1016/j.indmarman.2005.05.015

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http://dx.doi.org/10.1016/j.indmarman.2005.05.015