Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

  • Aurora Garrido-Moreno, Antonio Padilla-Meléndez
  • International Journal of Information Management, October 2011, Elsevier
  • DOI: 10.1016/j.ijinfomgt.2011.01.002

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http://dx.doi.org/10.1016/j.ijinfomgt.2011.01.002

The following have contributed to this page: Professor Antonio Padilla-Meléndez