Co-production versus co-creation: A process based continuum in the hotel service context

Prakash Chathoth, Levent Altinay, Robert James Harrington, Fevzi Okumus, Eric S.W. Chan
  • International Journal of Hospitality Management, March 2013, Elsevier
  • DOI: 10.1016/j.ijhm.2012.03.009
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