Examining satisfaction with the experience during a live chat service encounter-implications for website providers

  • Graeme McLean, Kofi Osei-Frimpong
  • Computers in Human Behavior, November 2017, Elsevier
  • DOI: 10.1016/j.chb.2017.08.005

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The following have contributed to this page: Dr Kofi Osei-Frimpong