Providing online public services successfully: the role of confirmation of citizens’ expectations

  • Daniel Belanche, Luis V. Casaló, Carlos Flavián
  • International Review on Public and Nonprofit Marketing, August 2010, Springer Science + Business Media
  • DOI: 10.1007/s12208-010-0058-1

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http://dx.doi.org/10.1007/s12208-010-0058-1

The following have contributed to this page: Professor Carlos Flavian