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Results of the paper indicate that the sustainability pressures of stakeholders can push manufacturers to adopt a service-based operations strategy, materializing in the provision of both basic (product-oriented) and advanced (customer-oriented) services (BAS and ADS). Our analysis further indicates that while offering BAS is a precondition for ADS provision, only ADS can offer a competitive edge for manufacturers, both in terms of service and sustainability-related operational performance.

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This page is a summary of: Towards an operations strategy model of servitization: the role of sustainability pressure, Operations Management Research, May 2018, Springer Science + Business Media,
DOI: 10.1007/s12063-018-0132-0.
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