Are customer satisfaction measures equally applicable across research contexts, or do we need a more differentiated approach?

  • Jochen Wirtz, Lee Meng Chung
  • der markt, June 1998, Springer Science + Business Media
  • DOI: 10.1007/bf03033951

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1007/bf03033951

The following have contributed to this page: Jochen Wirtz