Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

Nicholas J. Ashill, Jayne Krisjanous, Janet Carruthers
  • International Review on Public and Nonprofit Marketing, December 2004, Springer Science + Business Media
  • DOI: 10.1007/bf02896626

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http://dx.doi.org/10.1007/bf02896626

The following have contributed to this page: Professor Nicholas Ashill