Managing HR for Service Excellence and Cost Effectiveness at Singapore Airlines

  • Jochen Wirtz, Loizos Heracleous, Nitin Pangarkar
  • Springer Science + Business Media
  • DOI: 10.1007/978-3-8349-9544-5_18

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http://dx.doi.org/10.1007/978-3-8349-9544-5_18

The following have contributed to this page: Jochen Wirtz