Kundenbindung in Dienstleistungsnetzwerken

Heiner Evanschitzky, David Woisetschläger, Christof Backhaus, Manuel Michaelis
  • January 2010, Springer Science + Business Media
  • DOI: 10.1007/978-3-8349-6339-0_12

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http://dx.doi.org/10.1007/978-3-8349-6339-0_12

The following have contributed to this page: Professor David M Woisetschläger