Better Results

  • Jochen Wirtz, Valarie Zeithaml, B. Ramaseshan, Nils Herzberg, Benjamin Brudler
  • January 2015, Springer Science + Business Media
  • DOI: 10.1007/978-3-658-09030-2_8

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http://dx.doi.org/10.1007/978-3-658-09030-2_8

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