Kundenaktivitäten in Dienstleistungsprozessen – die Sicht der Konsumenten

Sabine Fließ, Stefan Dyck, Mailin Schmelter, Maarten Jan Daniel Volkers
  • January 2015, Springer Science + Business Media
  • DOI: 10.1007/978-3-658-07448-7_11

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http://dx.doi.org/10.1007/978-3-658-07448-7_11

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