What is it about?
The relationship between organizations involved in Information and Communication Technology Outsourcing is a key factor for the success of the provision of services. When all parties involved work together, they achieve a high level of cooperation and create a partnership marked by mutual trust and intensive exchange of experiences and knowledge sharing. This work aims to present the results of a survey conducted in one of the greatest information and communication technology poles of Brazil.
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Why is it important?
Several concepts related to contractual and relational governances in outsourcing were identified and allocated within two sets of constructs. A correlation analysis was performed to corroborate the alignment of these constructs with the sets.
Perspectives
We intend to provide to the organizations and researchers some evidence that the constructs studied, defined based on the specialized literature, can be framed in types according to the phase of the relationship that the companies that tend to form a partnership are in.
Prof. Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas
Read the Original
This page is a summary of: The Main Critical Success Factors of Contractual and Relational Governances in Outsourcing Relationships, January 2016, Springer Science + Business Media,
DOI: 10.1007/978-3-319-31232-3_1.
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