How to Reduce Consumer Cheating on Service Guarantees? Results from Two Experimental Studies

  • Jochen Wirtz, Irene C. L. Ng, Lee Khai Sheang
  • January 2015, Springer Science + Business Media
  • DOI: 10.1007/978-3-319-17356-6_62

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

http://dx.doi.org/10.1007/978-3-319-17356-6_62

The following have contributed to this page: Jochen Wirtz