What is it about?
The work deals with the application of an adaptation of the directional model for time series, in order to assist in internal benchmarks on the efficiency of the use of knowledge focusing on the banking sector, containing a study done at the Brazilian Federal Saving Bank.
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Why is it important?
Presentation of a relatively easy application methodology, guaranteeing banks an objective way to improve their activities in favor of the production and sharing of knowledge produced internally.
Perspectives
The main contribution, in this case, is the promotion of internal benchmarks in favor of improving the ways in which knowledge is used within banks.
Prof. Victor Diogho Heuer de Carvalho
Universidade Federal de Alagoas
Read the Original
This page is a summary of: Time-Series Directional Efficiency for Knowledge Benchmarking in Service Organizations, January 2020, Springer Science + Business Media,
DOI: 10.1007/978-3-030-45688-7_34.
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