A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan

  • Ying-Jiun Hsieh, Lan-Ying Huang, Chi-Tai Wang
  • Service Business, February 2012, Springer Science + Business Media
  • DOI: 10.1007/s11628-012-0134-1

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http://dx.doi.org/10.1007/s11628-012-0134-1