Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

Nicholas J. Ashill, Jayne Krisjanous, Janet Carruthers
  • International Review on Public and Nonprofit Marketing, December 2004, Springer Science + Business Media
  • DOI: 10.1007/bf02896626

The authors haven't finished explaining this publication. If you are the author, sign in to claim or explain your work.

Read Publication

The following have contributed to this page: Professor Nicholas Ashill