What is it about?
Typical Service level agreements for infromation sharing services formalised in a conceptual and in an executable protocol models. The paper presents the models that can be used to create new Service Level Agreements, choose the indicators for them and validate them by simulation.
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Why is it important?
Information sharing services "do not know" what is right and what is wrong without a Service Level Agreement.
Perspectives
The number of of SLAs is increased with OSS/BSS intoduction.
Dr Ella E. Roubtsova
Open University of the Netherlands
Read the Original
This page is a summary of: A Reference Model for a Service Level Agreement, January 2020, Springer Science + Business Media,
DOI: 10.1007/978-3-030-52306-0_4.
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