What is it about?
The objective of this research was to find out how the two search engines Google and Bing perform when users work freely on pre-defined tasks, and judge the relevance of the results immediately after finishing their search session. In a user study, 64 participants conducted two search tasks each, and then judged the results on the following: (1) The quality of the results they selected in their search sessions, (2) The quality of the results they were presented with in their search sessions (but which they did not click on), (3) The quality of the results from the competing search engine for their queries (which they did not see in their search session). We found that users heavily relied on Google, that Google produced more relevant results than Bing, that users were well able to select relevant results from the results lists, and that users judged the relevance of results lower when they regarded a task as difficult and did not find the correct information.
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This page is a summary of: Does it matter which search engine is used? A user study using post-task relevance judgments, Proceedings of the Association for Information Science and Technology, January 2017, Wiley,
DOI: 10.1002/pra2.2017.14505401044.
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Resources
SearchStudies: Prof. Dr. Dirk Lewandowski
Prof. Dr. Dirk Lewandowski is a professor of information research and information retrieval at the Hamburg University of Applied Sciences, Germany. He is the editor of Aslib Journal of Information Management (formerly: Aslib Proceedings), a ISI-ranked information science journal.
SearchStudies: Sebastian Sünkler (M.A.)
Sebastian Sünkler, M.A. is a research assistant and lecturer at the Department of Information at the Hamburg University of Applied Sciences.
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