What is it about?
The article suggests a new evaluation framework which includes effectiveness, efficiency, quality and cost. By broadening the definition of "Performance" the suggested framework enables us to measure effectiveness not by linking training to perfomance results but by linking it to improvement in human capital
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Why is it important?
a. It enables measuring effectiveness even in nonprofit organizations b. It preaches for separate effectiveness measurement for training and consulting types of activities c. It enables the training department to get a broad picture of all training activities d. It is based on simple cost-effectiveness notion and thus understood by organization's managers
Perspectives
I see the article as a challenge to some of the basic notions in our area: - The Kirkpatrick's model. - The tendency to include in training consulting issues (e.g., ASTD turns into ATD). - The way the term "performance" is defined. - Changing the way training effectiveness is measured (which actually means changing the training's goal).
Dr Dan Klein
IDC
Read the Original
This page is a summary of: Competency-Based Evaluation: A Paradigm Change, Performance Improvement Journal, February 2016, Wiley,
DOI: 10.1002/pfi.21557.
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