What is it about?
This article explores the ways by which e-government is improving public service quality in Ghana. It does so by unpacking the concept of public service quality into: economy, customer satisfaction, efficiency and service accessibility. The findings show that while e-government is contributing to enhancing public service quality in Ghana, underlying challenges such as weak ICT infrastructure and erratic power supply need to be tackled. This would increase the potential of e-government to improving public service quality in Ghana.
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Why is it important?
This work is both timely and important because it affirms that e-government has a huge potential to transform the operations of public sector institutions.
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This page is a summary of: E-government and public service quality in Ghana, Journal of Public Affairs, September 2016, Wiley,
DOI: 10.1002/pa.1620.
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