What is it about?
This article explores the ways by which e-government is improving public service quality in Ghana. It does so by unpacking the concept of public service quality into: economy, customer satisfaction, efficiency and service accessibility. The findings show that while e-government is contributing to enhancing public service quality in Ghana, underlying challenges such as weak ICT infrastructure and erratic power supply need to be tackled. This would increase the potential of e-government to improving public service quality in Ghana.
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Why is it important?
This work is both timely and important because it affirms that e-government has a huge potential to transform the operations of public sector institutions.
Perspectives
As Ghana searches for effective ways to enhance the operations of public sector institutions, this article provides core areas that deserve more attention in achieving this goal. It argues that e-government holds tremendous potential in this regard. Therefore, the underlying challenges of e-government ought to be removed in order to enable it contribute more to the goal of improving public service quality.
Mr Alex Osei-Kojo
University of Ghana
Read the Original
This page is a summary of: E-government and public service quality in Ghana, Journal of Public Affairs, September 2016, Wiley,
DOI: 10.1002/pa.1620.
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