What is it about?
Service business structure has a direct effect on the profitability. The article shows how the structure can be systematized for example by modularizing services and their production.
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Why is it important?
Systematization proved to be a tool to solve the most common managerial and operational problems that are faced at service-oriented companies.
Perspectives
Writing this article was inspiring and rewarding as I found answers to the questions that had bothered me for 25 years. It gave me a possibility to combine a scientific perspective to long experience of every day business life. The article gives tools to every service-oriented firm struggling with managerial and operational problems.
Dr Teija H Aarnio
Read the Original
This page is a summary of: The Strengthened Business Process Matrix - A Novel Approach for Guided Continuous Improvement at Service-Oriented SMEs, Knowledge and Process Management, June 2015, Wiley,
DOI: 10.1002/kpm.1473.
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