What is it about?
Handling an unpredictable and ever-changing environment has become a pressing issue for the tax consulting industry, which has experienced unprecedented changes in technology and working practices in recent years. To respond, tax consulting firms need to become more agile. Prior research has focused on workforce agility at the organizational level, paying little attention to agility at the individual level; here we set out to examine the influence of demographic factors on workforce agility. The study is based on data from 220 full-time tax professionals in Bangalore, India, and validates aworkforce agility score developed by combining seven attributes of workforce agility. It looks at the influence of age, professional qualifications, employer type, service type, and job level on agility level. The results show that workforce agility varies significantly across four out of these five dimensions (except service type) and both confirms and challenges previous work. This research also offers managers insights into the key demographics, skills, and attributes required to achieve workforce agility in technology-driven environments such as tax consulting.
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Why is it important?
Our findings show that workforce agility is largely influenced by various demographic factors in the accounting and tax consulting industry. Workforce agility is extremely recommended during this testing pandemic time to be able to transform their workplace at home.
Perspectives
Writing this article was a great pleasure as it has co-authors with whom I have had long-standing collaborations. This article also leads to agility researching group contacting me and ultimately to greater involvement in rare workforce agility research in Human Resource subject.
PV Thayyib
Aligarh Muslim University
Read the Original
This page is a summary of: Do demographics influence workforce agility score of tax professionals in Bangalore, India?, Global Business and Organizational Excellence, March 2021, Wiley,
DOI: 10.1002/joe.22084.
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