What is it about?
You will understand the interplay and application of psychological empowerment, work engagement and organizational citizenship behaviour. You can apply these principals by gaining practical insight. Its findings suggest the importance of clearly articulating job expectations, providing adequate resources, and setting strategies to foster a sense of meaningfulness, competence, impact on organizational outcomes, and decision‐making authority among those charged with delivering customer service.
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Why is it important?
It is important for business success, people management and HR effectiveness
Perspectives
This is scientific study which can be applied to industrial and organizational setting with higher success rate
Dr Nilesh Thakre
SNDT WOMEN'S UNIVERSITY
Read the Original
This page is a summary of: Psychological empowerment, work engagement, and organizational citizenship behavior among Indian service‐sector employees, Global Business and Organizational Excellence, March 2020, Wiley,
DOI: 10.1002/joe.22003.
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