Achieving high performance at Zambia’s Competition and Consumer Protection Commission

What is it about?

In its quest to become a prosperous middle-income nation by 2030, Zambia has realized the need to create a strong economy and increase its gross domestic product. One way to achieve that goal is to create high-performance organizations. The application of a five-part high-performance organization framework to Zambia’s Competition and Consumer Protection Commission helped the government agency significantly improve its financial and operational performance in two years, while enhancing two-way communications, employee morale, customer service, and its reputation for efficiency and integrity.

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