What is it about?
Looks at the assumptions about what can be achieved using knowledge management through analysis of the experience of Infosys
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Why is it important?
Shows that for KM to be successful, organizations need to engage in a continuous process of updates and maintenance.
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This page is a summary of: What Cost Knowledge Management? The Example of Infosys, Global Business and Organizational Excellence, February 2013, Wiley,
DOI: 10.1002/joe.21480.
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