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This article compares the conflict resolution styles of the three generations in the Indian workforce today—baby boomers, generation X, and generation Y—based on a research sample size of 503 respondents. The questionnaire developed by Pareek and Purohit (2010) classifies conflict resolution styles into five categories: three approach-based styles (confrontation, compromise, and negotiation) and two avoidance-based styles (withdrawal and resignation). The study found that Indian workers by and large prefer approach-based styles, with negotiation being the most preferred style across generations and gender. Baby boomers were found to have a significantly higher preference for confrontation than those in generation Y. Generation Y is significantly more likely than baby boomers to choose withdrawal as their conflict resolution style. In addition, male baby boomers are more likely than female boomers to use resignation as a conflict resolution style

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This page is a summary of: Boomers Like to Confront, Generation Y Is Okay with Withdrawal, But They All Love to Negotiate in India, Conflict Resolution Quarterly, March 2016, Wiley,
DOI: 10.1002/crq.21163.
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