What is it about?
The merger and acquisitions (M&A) process is usually a fairly emotional process. This paper sheds light on the impact of management communication. It argues that management communication and information flows during all stages of an M&A process represent affective events which in a cognitive appraisal process trigger positive and negative emotions. These in turn may influence employee attitudes, behavior and performance, and ultimately also M&A success.
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Why is it important?
M&A related news and information needs to be properly managed/communicated. Communication mistakes lead to negative emotions, impact employees attitudes and negatively influence M&A success.
Perspectives
Management talk such as "OK, this M&A decision has been taken, so let's just accept, implement and move on with the job" is not helpful as it conceals underlying problems, emotional stumbling blocks and challenges. Active and considered communications management is a way to manage emotions, rather than being driven by the negative turns these events may take.
Professor Rudolf R Sinkovics
University of Glasgow
Read the Original
This page is a summary of: Exploring the link between management communication and emotions in mergers and acquisitions, Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration, June 2016, Wiley,
DOI: 10.1002/cjas.1382.
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