1% for 10%: executive strategies for customer care

Andrew P. Kakabadse, Lawson Savery, Nada K. Kakabadse, Linda Lee-Davies
  • Strategic Change, January 2006, Wiley
  • DOI: 10.1002/jsc.754
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The following have contributed to this page: Nada Kakabadse and Andrew Kakabadse