Organizational learning capability and organizational citizenship behaviour in the health sector: examining the role of happiness at work from a gender perspective

Andrés Salas-Vallina, Joaquin Alegre, Rafael Fernández
  • The International Journal of Health Planning and Management, June 2016, Wiley
  • DOI: 10.1002/hpm.2363

What is it about?

This research outlines an organizational learning approach to explain job behaviors. In contrast to the attitudinal theory, the organizational learning capabilities perspective emphasizes the effects of the learning context, rather than individual predispositions. We present a model with a path linking a wide positive attitude (happiness at work) with organizational citizenship behavior, and another linking happiness at work, organizational learning capability and organizational citizenship behavior (OCB). We argue that the process of developing pro-social behaviors will be better understood if we consider organizational learning circumstances. The present research aims to better explain the factors that raise OCB in the public health sector, a complex context characterized by limited resources and a high workload. It is our suggestion that, under certain learning conditions, happiness at work (HAW) promotes OCBs. Through structural equation models, a sample of 167 allergists of public health services were analyzed. This opens new ways for considering both individual attitudes and organizational learning characteristics as antecedents of OCB, offering a tool and an explanation to foster OCBs.

Why is it important?

Our work examines the antecedents of OCB in the public sector from a gender perspective, focusing on happiness at work (HAW) and organizational learning capability (OLC). This model connects a young measure of happiness at work with other well known constructs, revealing interesting results.


Associate Professor Andres Salas-Vallina (Author)
University of Valencia

The study of positive attitudes and OCBs in public organizations require more research, and we offer a model to improve OCBs in healthcare services. It is remarkable that learning and happiness at work may affect OCBs, and this paper explains the aspects that lie behind this relationships.

The following have contributed to this page: Professor Joaquin Alegre and Associate Professor Andres Salas-Vallina