What is it about?

The aim of this study is to examine the quality level perceived by logistics service providers in terms of triple bottom line approach and to determine the relationship between them for sustainable competition.

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Why is it important?

As a result of the research, firms have emphasized on the importance of reaching the competition by expanding their quality perceptions within the scope of corporate sustainability in parallel with the increasing customer demands and expectations.

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This page is a summary of: Analysing the importance of sustainability‐oriented service quality in competition environment, Business Strategy and the Environment, January 2020, Wiley, DOI: 10.1002/bse.2449.
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