All Stories

  1. A U.K. perspective on Brexit: Consideration of potential issues for academic and research libraries
  2. Approaches for investigating university libraries as learning organisations
  3. A discussion of problems in implementing organisational cultural change
  4. Editorial: 50 years of library and information studies at Aberystwyth
  5. Measuring and assessing the impact of using volunteers in UK libraries: issues and methods
  6. Editorial
  7. Accessing Humanities Research in a Digital Environment
  8. Editorial
  9. Editorial
  10. Editorial
  11. Editorial
  12. Editorial
  13. Editorial
  14. Changing Marketing Concepts: Contemporary Theories and Paradigms in Services Marketing
  15. Editorial
  16. Editorial
  17. Marketing Library and Information Services II
  18. Showcasing postgraduate research
  19. Editorial
  20. What business are we in? Value added services, core business and national library performance
  21. Workplace stress in libraries: a case study
  22. Editorial
  23. Guest editorial
  24. Editorial
  25. Book review: Peter Hernon and Ellen Altman, Assessing service quality: Satisfying the expectations of library customersAssessing service quality: Satisfying the expectations of library customersPeterHernonAltmanEllen. Chicago, IL: American Library Asso...
  26. Measuring the quality, value and impact of academic libraries: the role of external standards
  27. Keeping the information profession up to date: Are compulsory schemes the answer?
  28. Unifying information behaviour and process: a balanced palette and the balanced scorecard
  29. Book review: Access, Delivery, Performance: The Future of Libraries Without Walls. A Festschrift to Celebrate the Work of Professor Peter Brophy Jillian R. Griffiths and Jenny Craven (eds). London: Facet, 2009. 238pp, £44.95. ISBN 9781856046473
  30. The information professional of the future: polymath or dinosaur?
  31. Structuration and social identity theories
  32. Professional education, development and training in a Web 2.0 environment
  33. Customers, relationships and libraries: University of Malta – a case study
  34. Building better customer relationships: case studies from Malta and the UK
  35. CILIP: a twenty‐first century association for the information profession?
  36. Using information to create business value: City of London legal firms, a case study
  37. Employees, customers and internal marketing strategies in LIS
  38. Internal marketing strategies in LIS: a strategic management perspective
  39. The Quality Assurance Agency (QAA) and Subject Review: The Viewpoint of the Assessor
  40. Creating and Sustaining Competitive Advantage in Libraries: Wales, a case study
  41. Motivating mid‐career LIS professionals: the Aberystwyth experience
  42. The public library service in a divided community, Portadown, Northern Ireland: a case study
  43. The public library as street corner university: back to the future?
  44. Demonstrating quality in academic libraries
  45. Strategic information management in the UK retail banking sector
  46. Chaos theory, economics and information: the implications for strategic decision-making
  47. Turbulent change: strategy and information flow in UK retail banks
  48. Erratum
  49. An Assessment of the Relationship Between Marketing, Information and Strategy Formulation in the UK Retail Banking Sector
  50. British Council LIS in Italy: a marketing perspective
  51. Academic libraries, people and change: a case study of the 1990s
  52. Marketing the public library service to the full‐time employed: future directions?
  53. Costing of Bibliographic Services
  54. Costing of bibliographic ser vices
  55. An evaluation of current public library service to the full‐time employed
  56. The role of information in the strategic management process
  57. Macroeconomic change: information and knowledge
  58. A Review of Information Systems Development Methodologies
  59. Opportunities and threats: the macroeconomic environment of British and German university libraries
  60. Public expenditure policies and the public library: changing the rules of the revenue game