All Stories

  1. Managing Service Systems with Unknown Quality and Customer Anecdotal Reasoning

    Article • Production and Operations Management, April 2018, Wiley

    Professor Tingliang Huang

  2. The Value of “Bespoke”: Demand Learning, Preference Learning, and Customer Behavior

    Article • Management Science, July 2017, INFORMS

    Professor Tingliang Huang, Jingqi Wang

  3. Managing Posterior Price Matching: The Role of Customer Boundedly Rational Expectations

    Article • Manufacturing & Service Operations Management, June 2017, INFORMS

    Professor Tingliang Huang

  4. Strategic Capacity Management When Customers Have Boundedly Rational Expectations

    Article • Production and Operations Management, August 2015, Wiley

    Professor Tingliang Huang

  5. Service Systems with Experience-Based Anecdotal Reasoning Customers

    Article • Production and Operations Management, November 2014, Wiley

    Professor Tingliang Huang

  6. Sell Probabilistic Goods? A Behavioral Explanation for Opaque Selling

    Article • Marketing Science, September 2014, INFORMS

    Professor Tingliang Huang

  7. Clickstream Data and Inventory Management: Model and Empirical Analysis

    Article • Production and Operations Management, July 2013, Wiley

    Professor Tingliang Huang, Professor Jan A Van Mieghem

  8. Bounded Rationality in Service Systems

    Article • Manufacturing & Service Operations Management, May 2013, INFORMS

    Professor Tingliang Huang, Gad Allon

  9. The Promise of Strategic Customer Behavior: On the Value of Click Tracking

    Article • Production and Operations Management, October 2012, Wiley

    Professor Tingliang Huang, Professor Jan A Van Mieghem

  10. Optimal control of a production-inventory system with both backorders and lost sales

    Article • Naval Research Logistics (NRL), January 2010, Wiley

    Professor Tingliang Huang

  11. Bounded Rationality in Service Systems

    Article • SSRN Electronic Journal, Elsevier

    Professor Tingliang Huang, Gad Allon

  12. Optimal Control of a Production-Inventory System with Both Backorders and Lost Sales

    Article • SSRN Electronic Journal, Social Science Electronic Publishing

    Professor Tingliang Huang

  13. The Promise of Strategic Customer Behavior: On the Value of Click Tracking

    Article • SSRN Electronic Journal, Elsevier

    Professor Tingliang Huang, Professor Jan A Van Mieghem

  14. The Value of Clickstream Tracking: Advance Demand Information, Product Personalization and Personalized Pricing

    Article • SSRN Electronic Journal, Social Science Electronic Publishing

    Professor Tingliang Huang

  15. Clickstream Data and Inventory Management: Model and Empirical Analysis

    Article • SSRN Electronic Journal, Elsevier

    Professor Tingliang Huang, Professor Jan A Van Mieghem

  16. Is Capacity Rationing Optimal When Customers Use Anecdotal Reasoning?

    Article • SSRN Electronic Journal, Social Science Electronic Publishing

    Professor Tingliang Huang