Current affiliation: Ritsumeikan Asia Pacific UniversitySubject: Business & ManagementPrimary location: Japan
Published in:Managing Service QualityPublication date:2013-01-18
Business people also have emotions, such as anxiety and bordom. These emotions influence their interaction with service providers. Service provider...
Published in:Asia Pacific Journal of Tourism ResearchPublication date:2014-06-16
Published in:Journal of Product & Brand ManagementPublication date:2015-11-16