All Stories

  1. An exploratory study of complaints handling and nature

    Article • International Journal of Nursing Practice, September 2012, Wiley

    Sophie Hsieh

  2. Using complaints to enhance quality improvement: developing an analytical tool

    Article • International Journal of Health Care Quality Assurance, June 2012, Emerald

    Sophie Hsieh

  3. A System for Using Patient Complaints as a Trigger to Improve Quality

    Article • Quality Management in Health Care, October 2011, Wolters Kluwer Health

    Sophie Hsieh

  4. Factors influencing the pathways in response to complaints

    Article • International Journal of Health Care Quality Assurance, March 2010, Emerald

    Sophie Hsieh

  5. Factors hampering the use of patient complaints to improve quality: An exploratory study

    Article • International Journal of Nursing Practice, November 2009, Wiley

    Sophie Hsieh

  6. Taking patients' voices into account within quality systems: a comparative study

    Article • International Journal of Health Care Quality Assurance, May 2009, Emerald

    Sophie Hsieh

  7. The organisational response to patient complaints: a case study in Taiwan

    Article • International Journal of Health Care Quality Assurance, June 2005, Emerald

    Sophie Hsieh