All Stories

  1. Exploring the dynamic capabilities required for servitization

    Article • Business Process Management Journal, April 2017, Emerald

    Markku Tinnilä

  2. Efficient service production: service factories in banking

    Article • Business Process Management Journal, July 2013, Emerald

    Markku Tinnilä

  3. Impact of Product Characteristics on Supply Chains

    Article • International Journal of Applied Logistics, January 2013, IGI Global

    Markku Tinnilä

  4. A classification of service facilities, servicescapes and service factories

    Article • International Journal of Services and Operations Management, January 2012, Inderscience Publishers

    Markku Tinnilä

  5. A Review of Service Frameworks Analyzing Strategic Repositioning

    Article • International Journal of Information Systems in the Service Sector, January 2011, IGI Global

    Markku Tinnilä

  6. Megatrends in Electronic Business

    Article • International Journal of E-Entrepreneurship and Innovation, January 2011, IGI Global

    Markku Tinnilä

  7. An international comparison of operator‐driven business models

    Article • Business Process Management Journal, May 2006, Emerald

    Markku Tinnilä

  8. Managing Business in a Multi-Channel World

    Article • January 2005, IGI Global

    Markku Tinnilä

  9. Efficient change strategies

    Article • Business Process Management Journal, March 2002, Emerald

    Markku Tinnilä

  10. A model for strategic repositioning of service processes

    Article • International Journal of Service Industry Management, October 1995, Emerald

    Markku Tinnilä

  11. Strategic perspective to business process redesign

    Article • Business Process Re-engineering &amp Management Journal, January 1995, Emerald

    Markku Tinnilä

  12. A Review of Service Frameworks Analyzing Strategic Repositioning

    Article • IGI Global

    Markku Tinnilä

  13. Describing the Critical Factors for Creating Successful Mobile Data Services

    Article • IGI Global

    Markku Tinnilä

  14. The Role of Business Models in Developing Business Networks

    Article • IGI Global

    Markku Tinnilä

  15. Customer Relationship Management in Service Mediary-Driven Mobile Services

    Article • IGI Global

    Markku Tinnilä

  16. The Changing Role of Middle-Men Infomediaries

    Article • IGI Global

    Markku Tinnilä

  17. Developing Consumer Preference-Profiles as a Basis for Multi-Channel Service Concepts

    Article • IGI Global

    Markku Tinnilä

  18. Describing the Critical Factors for Creating Successful Mobile Data Services

    Article • IGI Global

    Markku Tinnilä

  19. The Role of Business Models in Developing Business Networks

    Article • IGI Global

    Markku Tinnilä

  20. Envisioning the Future of a Multi-Channel World By 2020

    Article • IGI Global

    Markku Tinnilä