All Stories

  1. How consumer opinions are affected by marketers: an empirical examination by deep learning approach

    Article • Journal of Research in Interactive Marketing, December 2021, Emerald

    Billy Yu

  2. How quality management system components lead to improvement in service organizations

    Article • Administrative Sciences, November 2018, MDPI AG

    Professor W.M. To, Billy Yu

  3. Urban temperature trend in Hong Kong

    Article • Advances in Atmospheric Sciences, November 2016, Springer Science + Business Media

    Professor W.M. To, Billy Yu

  4. Management commitment to internal marketing

    Article • International Journal of Hospitality Management, February 2015, Elsevier

    Professor W.M. To, Billy Yu

  5. The effect of internal information generation and dissemination on casino employee work related behaviors

    Article • International Journal of Hospitality Management, June 2013, Elsevier

    Professor W.M. To, Billy Yu

  6. Team attributes and performance of operational service teams: An empirical taxonomy development

    Article • International Journal of Production Economics, March 2013, Elsevier

    Professor W.M. To, Billy Yu

  7. Quality management framework

    Article • Management Decision, March 2012, Emerald

    Billy Yu, Professor W.M. To

  8. Benefits of implementing management system standards

    Article • The TQM Journal, January 2012, Emerald

    Professor W.M. To, Billy Yu

  9. Recruitment and training are critical to service performance

    Article • The International Journal of Human Resource Management, August 2011, Taylor & Francis

    Professor W.M. To, Billy Yu

  10. ISO 9001:2000 implementation in the public sector: A survey in Macao SAR

    Article • The TQM Journal, January 2011, Emerald

    Professor W.M. To, Billy Yu

  11. Online product review on manufacturer sites

    Article • July 2010, Institute of Electrical & Electronics Engineers (IEEE)

    Billy Yu

  12. The implementation and performance outcomes of ISO 9000 in service organizations

    Article • International Journal of Quality & Reliability Management, July 2009, Emerald

    Professor W.M. To, Billy Yu

  13. The role of information quality in TAM for product review on bulletin board

    Article • January 2009, Institute of Electrical & Electronics Engineers (IEEE)

    Billy Yu

  14. Effects of control mechanisms on positive organizational change

    Article • Journal of Organizational Change Management, May 2008, Emerald

    Professor W.M. To, Billy Yu