All Stories

  1. Using Servqual to Examine Service Quality in the Classroom: Analyses of Undergraduate and Executive Education Operations Management Courses

    Article • International Journal of Business and Management, September 2013, Canadian Center of Science and Education

    Cyril Foropon, Professor Laoucine KERBACHE

  2. Metaphors in operations management theory building

    Article • International Journal of Operations & Production Management, February 2013, Emerald

    Cyril Foropon