All Stories

  1. Emotional intelligence or artificial intelligence– an employee perspective

    Article • Journal of Hospitality Marketing & Management, August 2019, Taylor & Francis

    Catherine Prentice, Dr Sérgio Dominique-Ferreira, Dr Xuequn Wang

  2. Revisiting the job performance – burnout relationship

    Article • Journal of Hospitality Marketing & Management, February 2019, Taylor & Francis

    Catherine Prentice

  3. Performance driven outcomes—the case of frontline employees in the hospitality sector

    Article • Journal of Hospitality Marketing & Management, June 2018, Taylor & Francis

    Catherine Prentice

  4. An Organic Approach to Customer Engagement and Loyalty

    Article • Journal of Computer Information Systems, June 2018, Taylor & Francis

    Catherine Prentice, Dr Xuequn Wang

  5. Celebrity endorsement and stock market return

    Article • Marketing Intelligence & Planning, June 2017, Emerald

    Catherine Prentice

  6. Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?

    Article • International Journal of Hospitality Management, July 2014, Elsevier

    Catherine Prentice

  7. Who stays, who walks, and why in high-intensity service contexts

    Article • Journal of Business Research, April 2014, Elsevier

    Catherine Prentice

  8. A patron, a referral and why in Macau casinos—The case of mainland Chinese gamblers

    Article • International Journal of Hospitality Management, January 2014, Elsevier

    Catherine Prentice

  9. The cost of emotional labor

    Article • International Journal of Hospitality Management, December 2013, Elsevier

    Catherine Prentice, Professor Brian Edward Melville King, Brian King

  10. Problem Gamblers’ Harsh Gaze on Casino Services

    Article • Psychology and Marketing, October 2013, Wiley

    Catherine Prentice

  11. Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau

    Article • Services Marketing Quarterly, October 2013, Taylor & Francis

    Catherine Prentice

  12. The service performance of casino hosts

    Article • Journal of Business Research, September 2013, Elsevier

    Catherine Prentice, Professor Brian Edward Melville King

  13. Emotional Labour and its Consequences: The Moderating Effect of Emotional Intelligence

    Article • July 2013, Emerald

    Catherine Prentice

  14. Emotional intelligence and adaptability in casino settings

    Article • International Journal of Hospitality Management, March 2013, Elsevier

    Catherine Prentice, Professor Brian Edward Melville King, Brian King

  15. Service quality perceptions and customer loyalty in casinos

    Article • International Journal of Contemporary Hospitality Management, February 2013, Emerald

    Catherine Prentice

  16. Retaining Casino Customers using Segmentation

    Article • Services Marketing Quarterly, October 2012, Taylor & Francis

    Catherine Prentice, Professor Brian Edward Melville King, Brian King

  17. To Gamble or Not? Perceptions of Macau Among Mainland Chinese and Hong Kong Visitors

    Article • International Journal of Tourism Research, July 2012, Wiley

    Catherine Prentice, Professor Brian Edward Melville King

  18. Emotional Intelligence Amongst Frontline Service Personnel

    Article • Services Marketing Quarterly, January 2012, Taylor & Francis

    Catherine Prentice, Professor Brian Edward Melville King

  19. Emotional intelligence and casino service performance

    Article • Tourism and Hospitality Research, January 2011, SAGE Publications

    Catherine Prentice, Professor Brian Edward Melville King, Brian King