All Stories

  1. Ethical Climate at the Frontline: A Meta-Analytic Evaluation

    Article • Journal of Service Research, January 2020, SAGE Publications

    Dr Scott B Friend

  2. Crowdsourcing Service Innovation Creativity: Environmental Influences and Contingencies

    Article • The Journal of Marketing Theory and Practice, July 2019, Taylor & Francis

    Greg Fisher, Dr Scott B Friend

  3. Sales manager cost control engagement: antecedents and performance implications

    Article • Journal of Personal Selling and Sales Management, January 2019, Taylor & Francis

    Dr Scott B Friend

  4. Key Skills for Crafting Customer Solutions Within an Ecosystem

    Article • Journal of Service Research, November 2015, SAGE Publications

    Dr Scott B Friend