All Stories

  1. Adolescents’ Responses to Cereal Ads: An Assessment of Weight and Gender
  2. Cross-national differences in complaint behavior: cultural or situational?
  3. Corporate Sponsorships in Schools: Altruism and Ethical Judgments
  4. Retrospective: the importance of servicescapes in leisure service settings
  5. Should Hotels Respond to Negative Online Reviews?
  6. A Preliminary Investigation of the Reliability and Validity of Hofstede’s Cross Cultural Dimensions
  7. Do bidders compensate for shipping fees in online auctions?
  8. Market structure and quality uncertainty: a theoretical framework for online auction research
  9. The effects of interface design and age on children's information processing of Web sites
  10. A test of the validity of Hofstede's cultural framework
  11. Children's Responses to Gender-Role Stereotyped Advertisements
  12. A Bayesian Network Model of the Consumer Complaint Process
  13. Customer response to intangible and tangible service factors
  14. The effects of distributive, procedural, and interactional justice on postcomplaint behavior
  15. The effect of the servicescape on customers’ behavioral intentions in leisure service settings
  16. A model of financial securities salespersons’ job stress
  17. Measurement and Management of the Sportscape
  18. The effects of customer service on consumer complaining behavior
  19. The Importance of Servicescapes in Leisure Service Settings
  20. The effects of perceived justice on complainants' negative word-of-mouth behavior and repatronage intentions