All Stories

  1. When Recommender Systems Snoop into Social Media, Users Trust them Less for Health Advice

    Article • April 2023, ACM (Association for Computing Machinery)

    Yuan Sun, Dr S. Shyam Sundar

  2. Is this AI trained on Credible Data? The Effects of Labeling Quality and Performance Bias on User Trust

    Article • April 2023, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar, Cheng Chen

  3. What Do You Get from Turning on Your Video? Effects of Videoconferencing Affordances on Remote Class Experience During COVID-19

    Article • Proceedings of the ACM on Human-Computer Interaction, November 2022, ACM (Association for Computing Machinery)

    Yuan Sun, Dr S. Shyam Sundar

  4. Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User Experience

    Article • Proceedings of the ACM on Human-Computer Interaction, November 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  5. Designing for Responsible Trust in AI Systems: A Communication Perspective

    Article • June 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  6. User Trust in Recommendation Systems: A comparison of Content-Based, Collaborative and Demographic Filtering

    Article • April 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  7. News Informatics: Engaging Individuals with Data-Rich News Content through Interactivity in Source, Medium, and Message

    Article • April 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar, Jeeyun Oh

  8. Exploring the Effects of Interactive Dialogue in Improving User Control for Explainable Online Symptom Checkers

    Article • April 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar, Yuan Sun

  9. Should Siri be a Source or Medium for Ads? The Role of Source Orientation and User Motivations in User Responses to Persuasive Content from Voice Assistants

    Article • April 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  10. #facebookdown: Time to panic or detox? Understanding users’ reactions to social media outage

    Article • April 2022, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  11. Do You Feel Special When an AI Doctor Remembers You? Individuation Effects of AI vs. Human Doctors on User Experience

    Article • May 2021, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar, Jin Chen

  12. Does Clickbait Actually Attract More Clicks? Three Clickbait Studies You Must Read

    Article • May 2021, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  13. How Should AI Systems Talk to Users when Collecting their Personal Information? Effects of Role Framing and Self-Referencing on Human-AI Interaction

    Article • May 2021, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  14. Will You Log into Tinder using your Facebook Account? Adoption of Single Sign-On for Privacy-Sensitive Apps

    Article • April 2020, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  15. Will Deleting History Make Alexa More Trustworthy?

    Article • April 2020, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  16. Alexa as Coach: Leveraging Smart Speakers to Build Social Agents that Reduce Public Speaking Anxiety

    Article • April 2020, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  17. Online Privacy Heuristics that Predict Information Disclosure

    Article • April 2020, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  18. Machine Heuristic

    Article • May 2019, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  19. What Happens When You Click and Drag: Unpacking the Relationship between On-Screen Interaction and User Engagement with an Anti-Smoking Website

    Article • Health Communication, January 2019, Taylor & Francis

    Dr S. Shyam Sundar, Jeeyun Oh

  20. Interface Cues to Promote Disclosure and Build Community

    Article • Proceedings of the ACM on Human-Computer Interaction, November 2018, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  21. Without a Trace

    Article • October 2018, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  22. Can Mobile Apps Motivate Fitness Tracking? A Study of Technological Affordances and Workout Behaviors

    Article • Health Communication, October 2018, Taylor & Francis

    Dr S. Shyam Sundar

  23. This App Would Like to Use Your Current Location to Better Serve You

    Article • April 2018, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  24. Message Credibility

    Article • Journalism & Mass Communication Quarterly, October 2015, SAGE Publications

    Dr S. Shyam Sundar

  25. Mental models of robots among senior citizens

    Article • Interaction Studies Social Behaviour and Communication in Biological and Artificial Systems, August 2015, John Benjamins

    Dr S. Shyam Sundar

  26. Theoretical Importance of Contingency in Human-Computer Interaction

    Article • Communication Research, May 2014, SAGE Publications

    Dr S. Shyam Sundar

  27. Cosmetic Customization of Mobile Phones: Cultural Antecedents, Psychological Correlates

    Article • Media Psychology, May 2014, Taylor & Francis

    Dr S. Shyam Sundar

  28. I feel for my avatar

    Article • April 2013, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  29. Unlocking the privacy paradox

    Article • April 2013, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  30. Balancing human agency and object agency

    Article • September 2012, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  31. Interactivity as self-expression

    Article • May 2012, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  32. Personal Relevance Versus Contextual Relevance

    Article • Journal of Media Psychology Theories Methods and Applications, January 2012, Hogrefe Publishing Group

    Dr S. Shyam Sundar

  33. Using interface cues in online health community boards to change impressions and encourage user contribution

    Article • May 2011, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar

  34. What drives customization?

    Article • May 2011, ACM (Association for Computing Machinery)

    Dr S. Shyam Sundar