All Stories

  1. Law Firms’ Organizational Impression Management Strategies on Twitter

    Article • Journal of Creative Communications, March 2017, SAGE Publications

    Dr Linchi Kwok

  2. Thematic framework of online review research

    Article • International Journal of Contemporary Hospitality Management, January 2017, Emerald

    Dr Linchi Kwok

  3. Monetizing Managerial Responses on TripAdvisor

    Article • Cornell Hospitality Quarterly, January 2017, SAGE Publications

    Dr Linchi Kwok

  4. Factors contributing to the helpfulness of online hotel reviews

    Article • International Journal of Contemporary Hospitality Management, October 2016, Emerald

    Dr Linchi Kwok

  5. Taxonomy of Facebook messages in business-to-consumer communications

    Article • Tourism and Hospitality Research, August 2016, SAGE Publications

    Dr Linchi Kwok

  6. B2C communications on Facebook

    Article • Worldwide Hospitality and Tourism Themes, June 2015, Emerald

    Dr Linchi Kwok

  7. Detecting Frauds in Restaurant Reviews

    Article • December 2013, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Linchi Kwok

  8. Improving the Automatic Email Responding System for computer manufacturers via machine learning

    Article • October 2012, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Linchi Kwok

  9. Comparison study of email classifications for healthcare organizations

    Article • October 2012, Institute of Electrical & Electronics Engineers (IEEE)

    Dr Linchi Kwok

  10. A comparison of graduating seniors who receive job offers and those who do not according to hospitality recruiters’ selection criteria

    Article • International Journal of Hospitality Management, June 2012, Elsevier

    Dr Linchi Kwok

  11. Factors Influencing Hospitality Recruiters’ Hiring Decisions in College Recruiting

    Article • Journal of Human Resources in Hospitality & Tourism, October 2011, Taylor & Francis

    Dr Linchi Kwok

  12. Toward Predicting Popularity of Social Marketing Messages

    Article • January 2011, Springer Science + Business Media

    Dr Linchi Kwok

  13. Summer Camps as a Means to Recruit Prospective College Students

    Article • Event Management, September 2010, Cognizant Communication Corporation

    Dr Linchi Kwok