All Stories

  1. Healthcare service quality model

    Article • International Journal of Productivity and Performance Management, November 2016, Emerald

    Mr Sik Sumaedi

  2. Factors influencing public transport passengers’ satisfaction: a new model

    Article • Management of Environmental Quality An International Journal, August 2016, Emerald

    Miss Tri Rakhmawati, Mr Sik Sumaedi

  3. Investigating patient loyalty

    Article • International Journal of Quality and Service Sciences, June 2016, Emerald

    Miss Tri Rakhmawati, Mr Sik Sumaedi

  4. The integrated model of theory planned behavior, value, and image for explaining public transport passengers’ intention to reuse

    Article • Management of Environmental Quality An International Journal, March 2016, Emerald

    Miss Tri Rakhmawati, Mr Sik Sumaedi

  5. Indonesian public healthcare service institution’s patient satisfaction barometer (IPHSI-PSB)

    Article • International Journal of Productivity and Performance Management, January 2016, Emerald

    Mr Sik Sumaedi, Mrs tri widianti, Miss Tri Rakhmawati

  6. Understanding trust & commitment of individual saving customers in Islamic banking

    Article • Journal of Islamic Marketing, September 2015, Emerald

    Mr Sik Sumaedi

  7. Factors influencing the behavioral intention of public transport passengers

    Article • International Journal of Quality & Reliability Management, August 2015, Emerald

    Mr Sik Sumaedi, Mrs tri widianti, Miss Tri Rakhmawati

  8. An extended theory of planned behavior perspective (a case study in Bogor, Indonesia)

    Article • Leadership in Health Services, July 2015, Emerald

    Mrs tri widianti, Mr Sik Sumaedi, Miss Tri Rakhmawati, Mr I Gede Mahatma Yuda Bakti

  9. P-TRANSQUAL: a service quality model of public land transport services

    Article • International Journal of Quality & Reliability Management, June 2015, Emerald

    Mr Sik Sumaedi, Mr I Gede Mahatma Yuda Bakti

  10. The effect of system design type on ISO 9001 implementation outcome: a proposed conceptual framework and future research agenda

    Article • International Journal of Systems Assurance Engineering and Management, January 2015, Springer Science + Business Media

    Mr Sik Sumaedi, Miss Tri Rakhmawati

  11. The Effectiveness of ISO 9001 Implementation in Food Manufacturing Companies: A Proposed Measurement Instrument

    Article • Procedia Food Science, January 2015, Elsevier

    Mr Sik Sumaedi

  12. Measuring Perceived Service Quality of Fast Food Restaurant in Islamic Country: A Conceptual Framework

    Article • Procedia Food Science, January 2015, Elsevier

    Mr Sik Sumaedi

  13. The empirical study on patient loyalty

    Article • Clinical Governance An International Journal, July 2014, Emerald

    Mrs tri widianti, Mr Sik Sumaedi, Miss Tri Rakhmawati, Mr I Gede Mahatma Yuda Bakti

  14. ISO 9001 in health service sector: a review and future research proposal

    Article • International Journal of Quality and Service Sciences, March 2014, Emerald

    Mr Sik Sumaedi, Miss Tri Rakhmawati

  15. Public Transport Passengers’ Behavioural Intentions

    Article • January 2014

    Mr Sik Sumaedi, Mrs tri widianti, Miss Tri Rakhmawati

  16. An analysis of library customer loyalty

    Article • Library Management, August 2013, Emerald

    Mr Sik Sumaedi

  17. An empirical study of state university students' perceived service quality

    Article • Quality Assurance in Education, April 2012, Emerald

    Mr Sik Sumaedi