All Stories

  1. Sustainable luxury: from an oxymoron to a tautology – the case of the Indian luxury hospitality industry

    Article • Worldwide Hospitality and Tourism Themes, April 2023, Emerald

    Ms Sonia Bharwani

  2. Post-pandemic pressures to pivot: tech transformations in luxury hotels

    Article • Worldwide Hospitality and Tourism Themes, July 2021, Emerald

    Ms Sonia Bharwani

  3. Techno-business strategies for enhancing guest experience in luxury hotels: a managerial perspective

    Article • Worldwide Hospitality and Tourism Themes, May 2021, Emerald

    Ms Sonia Bharwani

  4. Customer service innovations in the Indian hospitality industry

    Article • Worldwide Hospitality and Tourism Themes, August 2016, Emerald

    Ms Sonia Bharwani

  5. An exploratory study of competencies required to co‐create memorable customer experiences in the hospitality industry

    Article • International Journal of Contemporary Hospitality Management, August 2013, Emerald

    Ms Sonia Bharwani

  6. Risk identification and analysis in the hospitality industry

    Article • Worldwide Hospitality and Tourism Themes, November 2012, Emerald

    Ms Sonia Bharwani

  7. Challenges for the global hospitality industry: an HR perspective

    Article • Worldwide Hospitality and Tourism Themes, April 2012, Emerald

    Ms Sonia Bharwani

  8. The Oberoi resorts: luxury redefined

    Article • Emerald Emerging Markets Case Studies, July 2011, Emerald

    Ms Sonia Bharwani

  9. Hospitality Innovations in the Emerging Experience Economy

    Article • IGI Global

    Ms Sonia Bharwani

  10. Hospitality Innovations in the Emerging Experience Economy

    Article • IGI Global

    Ms Sonia Bharwani