All Stories

  1. The human talent and its role in ISM Code effectiveness and competitiveness in the shipping industry

    Article • Maritime Policy & Management, March 2018, Taylor & Francis

    Dr ANGELOS PANTOUVAKIS

  2. Role of the human talent in total quality management–performance relationship: an investigation in the transport sector

    Article • Total Quality Management & Business Excellence, March 2017, Taylor & Francis

    Dr ANGELOS PANTOUVAKIS

  3. Identifying the critical determinants of TQM and their impact on company performance

    Article • The TQM Journal, January 2017, Emerald

    Dr ANGELOS PANTOUVAKIS

  4. Exploring the role of leadership style on the service quality-customer satisfaction link

    Article • International Journal of Quality and Service Sciences, March 2016, Emerald

    Dr ANGELOS PANTOUVAKIS

  5. ISO Performance Dimensions

    Article • The TQM Journal, August 2015, Emerald

    Dr ANGELOS PANTOUVAKIS

  6. Quality and price – impact on patient satisfaction

    Article • International Journal of Health Care Quality Assurance, October 2014, Emerald

    Dr ANGELOS PANTOUVAKIS

  7. Market orientation and service quality: opponents or colleagues

    Article • International Journal of Quality and Service Sciences, June 2014, Emerald

    Dr ANGELOS PANTOUVAKIS

  8. Techno-managerial factors related to food safety management system in food businesses

    Article • British Food Journal, September 2013, Emerald

    Dr ANGELOS PANTOUVAKIS, Professor Eleftherios H. Drosinos