Current affiliation: University of CoimbraSubject: Business & ManagementPrimary location: Portugal
Published in:International Journal of Quality and Service SciencesPublication date:2015-06-15
The purpose of this paper is to develop an assessment guide based on the European Foundation for Quality Management (EFQM) model criteria. The mea...
Published in:International Journal of Law and ManagementPublication date:2013-11-11
Purpose – The purpose of this paper is to illustrate how a stakeholder approach based on a
case-study research was used to define a method...