All Stories

  1. The interplay and growth implications of dynamic capabilities and market orientation

    Article • Industrial Marketing Management, November 2018, Elsevier

    Professor Ian Nicholas Lings

  2. Promoting consumer environmental friendly purchase behaviour: a synthesized model from three short-term longitudinal studies in Australia

    Article • Journal of Environmental Planning and Management, October 2017, Taylor & Francis

    Professor Ian Nicholas Lings

  3. Deterring deviant consumer behaviour: when ‘it’s wrong, don’t do it’ doesn’t work

    Article • Journal of Marketing Management, August 2017, Taylor & Francis

    Professor Ian Nicholas Lings

  4. The Role That Cognition Plays in Attitude Formation: An Alternative Model for the Determinants of Attitude

    Article • Journal of Management Research, April 2015, Macrothink Institute, Inc.

    Professor Ian Nicholas Lings

  5. The influence of internal communication on employee engagement: A pilot study

    Article • Public Relations Review, March 2015, Elsevier

    Professor Ian Nicholas Lings

  6. Internal Marketing

    Article • January 2015, Wiley

    Professor Ian Nicholas Lings

  7. Socio-emotional and operational demands on service employees

    Article • Journal of Business Research, October 2014, Elsevier

    Professor Ian Nicholas Lings

  8. The role of customer gratitude in making relationship marketing investments successful

    Article • Journal of Retailing and Consumer Services, September 2014, Elsevier

    Professor Ian Nicholas Lings

  9. Investigating attitudes towards three South American destinations in an emerging long haul market using a model of consumer-based brand equity (CBBE)

    Article • Tourism Management, June 2014, Elsevier

    Professor Ian Nicholas Lings

  10. Destination Brand Value Scale

    Article • January 2014, American Psychological Association (APA)

    Professor Ian Nicholas Lings

  11. Destination Brand Image Scale

    Article • January 2014, American Psychological Association (APA)

    Professor Ian Nicholas Lings

  12. Destination Brand Quality Scale

    Article • January 2014, American Psychological Association (APA)

    Professor Ian Nicholas Lings

  13. Destination Brand Salience Scale

    Article • January 2014, American Psychological Association (APA)

    Professor Ian Nicholas Lings

  14. Attitudinal Destination Brand Loyalty Scale

    Article • January 2014, American Psychological Association (APA)

    Professor Ian Nicholas Lings

  15. What Do Young Australian Engineers Want? Strategies to Attract This Talent to Less Glamorous Industries

    Article • January 2014, Springer Science + Business Media

    Professor Ian Nicholas Lings

  16. IDENTIFYING DETERMINANTS OF CONTACT EMPLOYEE BRAND PERFORMANCE IN THE DELIVERY OF INTERPERSONAL SERVICES

    Article • January 2014, Global Alliance of Marketing and Management Associations

    Professor Ian Nicholas Lings

  17. Attracting and Retaining Staff: The Role of Branding and Industry Image

    Article • November 2013, Springer Science + Business Media

    Professor Ian Nicholas Lings

  18. Consumer acceptance of m-wellbeing services: a social marketing perspective

    Article • European Journal of Marketing, September 2013, Emerald

    Professor Ian Nicholas Lings

  19. An introduction to the application of (case 1) best–worst scaling in marketing research

    Article • International Journal of Research in Marketing, September 2013, Elsevier

    Professor Ian Nicholas Lings

  20. Dynamic Capabilities and Performance: Strategy, Structure and Environment

    Article • Long Range Planning, February 2013, Elsevier

    Professor Ian Nicholas Lings

  21. Industry branding: attracting talent to weaker profile industries

    Article • Asia Pacific Journal of Human Resources, August 2012, Wiley

    Professor Ian Nicholas Lings

  22. Female Engineering Students

    Article • January 2012, Springer Science + Business Media

    Professor Ian Nicholas Lings

  23. Doing Business Research: A Guide to Theory and Practice. By Nick Lee and Ian Lings. Los Angeles: SAGE, 2008. 448pp. $110.00 (cloth), $54.95 (pbk). ISBN 978-1412928786 (cloth), 978-1412928793 (pbk)

    Article • Library & Information Science Research, July 2010, Elsevier

    Professor Ian Nicholas Lings

  24. Internal market orientation and market‐oriented behaviours

    Article • Journal of Service Management, June 2010, Emerald

    Professor Ian Nicholas Lings

  25. Visitor Relationship Orientation of Destination Marketing Organizations

    Article • Journal of Travel Research, June 2010, SAGE Publications

    Professor Ian Nicholas Lings

  26. Employer branding: strategic implications for staff recruitment

    Article • Journal of Marketing Management, April 2010, Taylor & Francis

    Professor Ian Nicholas Lings

  27. Internal Market Orientation and Market Oriented Behaviours

    Article • Journal of Service Management, January 2010, Emerald

    Professor Ian Nicholas Lings

  28. Service employee behaviour: the role of compliance and risk taking

    Article • International Journal of Services Technology and Management, January 2010, Inderscience Publishers

    Professor Ian Nicholas Lings

  29. Empowerment and role stress in the human interface between the firm and its markets

    Article • International Journal of Services Technology and Management, January 2010, Inderscience Publishers

    Professor Ian Nicholas Lings

  30. A Study of the Attitudes Towards Unethical Selling Amongst Chinese Salespeople

    Article • Journal of Business Ethics, October 2009, Springer Science + Business Media

    Professor Ian Nicholas Lings

  31. The impact of internal and external market orientations on firm performance

    Article • Journal of Strategic Marketing, February 2009, Taylor & Francis

    Professor Ian Nicholas Lings

  32. The impact of implicit and explicit communications on frontline service delivery staff

    Article • Service Industries Journal, December 2008, Taylor & Francis

    Professor Ian Nicholas Lings

  33. Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision

    Article • Services Marketing Quarterly, August 2008, Taylor & Francis

    Professor Ian Nicholas Lings

  34. Service staff attitudes, organisational practices and performance drivers

    Article • Journal of Management & Organization, May 2008, Taylor & Francis

    Professor Ian Nicholas Lings

  35. Employee behaviour and relationship quality: impact on customers

    Article • Service Industries Journal, March 2008, Taylor & Francis

    Professor Ian Nicholas Lings

  36. Strategic planning and performance: Extending the debate

    Article • Journal of Business Research, February 2008, Elsevier

    Professor Ian Nicholas Lings

  37. The role of product involvement in e-service evaluations

    Article • International Journal of Electronic Marketing and Retailing, January 2008, Inderscience Publishers

    Professor Ian Nicholas Lings

  38. Buying a sponsor's brand: the role of affective commitment to the sponsored team

    Article • Journal of Marketing Management, June 2007, Taylor & Francis

    Professor Ian Nicholas Lings

  39. What's in a Handshake? Exploring Business-to-Business Relational Exchange

    Article • The Marketing Review, May 2005, Westburn Publishers

    Professor Ian Nicholas Lings

  40. Measuring Internal Market Orientation

    Article • Journal of Service Research, February 2005, SAGE Publications

    Professor Ian Nicholas Lings

  41. Internal market orientation

    Article • Journal of Business Research, April 2004, Elsevier

    Professor Ian Nicholas Lings

  42. An agenda for research into services management

    Article • Journal of Business Research, April 2004, Elsevier

    Professor Ian Nicholas Lings

  43. Special issue on European research in service marketing

    Article • Journal of Business Research, April 2004, Elsevier

    Professor Ian Nicholas Lings

  44. Internal marketing and supply chain management

    Article • Journal of Services Marketing, February 2000, Emerald

    Professor Ian Nicholas Lings

  45. Internal Marketing and Customer Driven Wavefronts

    Article • Service Industries Journal, October 1999, Taylor & Francis

    Professor Ian Nicholas Lings

  46. Managing Service Quality with Internal Marketing Schematics

    Article • Long Range Planning, August 1999, Elsevier

    Professor Ian Nicholas Lings

  47. Balancing Internal and External Market Orientations

    Article • Journal of Marketing Management, May 1999, Taylor & Francis

    Professor Ian Nicholas Lings

  48. Implementing and Measuring the Effectiveness of Internal Marketing.

    Article • Journal of Marketing Management, May 1998, Taylor & Francis

    Professor Ian Nicholas Lings