All Stories

  1. Improving patients’ satisfaction in a mobile hospital using Lean Six Sigma – a design-thinking intervention

    Article • Production Planning & Control, August 2019, Taylor & Francis

    Mr Vijaya Sunder M

  2. Six Sigma to reduce claims processing errors in a healthcare payer firm

    Article • Production Planning & Control, August 2019, Taylor & Francis

    Mr Vijaya Sunder M

  3. A novel approach (an alternative to DMAIC) to lean six sigma project management

    Article • Production Planning & Control, August 2018, Taylor & Francis

    Mr Vijaya Sunder M, Dr Raja Sreedharan V

  4. Organisational learning drawn from the use of Lean Six Sigma in a change project

    Article • International Journal of Productivity and Performance Management, April 2018, Emerald

    Dr Bryan Rodgers, Mr Vijaya Sunder M

  5. A framework to implement Lean Six Sigma in Universities

    Article • International Journal of Quality & Reliability Management, April 2018, Emerald

    Mr Vijaya Sunder M

  6. LEAN SIX SIGMA FOR SERVICES - 355 distinct research gaps for future research

    Article • International Journal of Operations & Production Management, January 2018, Emerald

    Mr Vijaya Sunder M

  7. Literature Review of Lean Services

    Article • International Journal of Productivity and Performance Management, November 2016, Emerald

    Mr Vijaya Sunder M, Shradha Gupta

  8. Constructs of quality in higher education services

    Article • International Journal of Productivity and Performance Management, November 2016, Emerald

    Mr Vijaya Sunder M

  9. Lean Six Sigma in higher education institutions

    Article • International Journal of Quality and Service Sciences, June 2016, Emerald

    Mr Vijaya Sunder M

  10. Rejects reduction in a retail bank using Lean Six Sigma

    Article • Production Planning & Control, May 2016, Taylor & Francis

    Mr Vijaya Sunder M

  11. Lean six sigma project management – a stakeholder management perspective

    Article • The TQM Journal, January 2016, Emerald

    Mr Vijaya Sunder M

  12. Corporate perspectives: commonalities and differences between Six Sigma and Lean

    Article • International Journal of Lean Six Sigma, August 2015, Emerald

    Mr Vijaya Sunder M

  13. Six-sigma for improving Top-Box Customer Satisfaction score for a banking call centre

    Article • Production Planning & Control, July 2015, Taylor & Francis

    Mr Vijaya Sunder M

  14. Quality excellence in higher education system through Six Sigma: student team engagement model

    Article • International Journal of Six Sigma and Competitive Advantage, January 2014, Inderscience Publishers

    Mr Vijaya Sunder M